Privacy Notice

1. Purpose, Scope of the Document

This privacy notice will explain how our organization uses the personal data we collect from you when you use the services of Rahi Systems.

2. What data do we collect?

Rahi Systems may collect personal data to operate effectively and provide the best experiences from our IT services.

The company may collect information directly through interactions upon signing up for a service, upon entering into a contract, submit an application to us, and through various other engagements we may have with you. We may use technologies that automatically collect information when you visit our sites, view our advertisements, or use our products or services.

Some of the types of Personal Data which we collect are:

• Personal identification information (Name, email address, phone number, etc.)
• Credentials such as username or passwords and other authentication information used upon signing up.
• Educational and professional details
• Other government identified details- such as driver license, passport data, etc.
• Preferences and Interests
• Usage details
• Relationship and interaction details- such as the contacted agent.
• Location data- such data as related to your IP address or any other lesser precise data may be collected for a better provision of services.
• Data generated from cookies and server logs

3. How do we collect your data?

The data collected by the company is derived directly from the data provided by the user. We collect data and process data when you:

• Register for various seminars, webinars or any other outreach initiatives made available by us
• Request a quote for the various products and services offered by us
• Place a feedback, complete any customer surveys circulated or interact with our customer services online
• View our services or visit our website pages on the internet
• Enter into contractual negotiations or any other forms of engagement with us or provide relevant documents pursuant to our engagement

Our Company may also receive your publicly available data directly or indirectly from various third-party sources

4. What is the basis for processing personal data?

Rahi Systems will process personal information where it is required by law, necessary for the performance or administration of your contract of employment, or where it has a legitimate business interest in doing so. The company will process sensitive personal information where it is necessary for the purpose of carrying out a legal obligation or exercising your specific rights or those of the company with respect to your employment with Rahi Systems. The company will obtain your consent to process your personal information where it is required to do so by local law, and where required, for any new or additional purpose. Under local law, to the extent that processing is based on consent, you may be entitled to withdraw consent to the processing of your personal information.

5. How will we use your data?

Our Company collects your data, based on your relationship with the Rahi Systems. The company uses the data collected for a number of reasons, some of them as described below:

• To communicate with you regarding any requests or inquiries you may submit and to provide you with a related service.
• To contact you from time to time to provide you with important information, required notices, and promotional materials.
• To send administrative information to you, for example, information regarding the (changes to) Services we provide.
• To personalize your experience when using our services by presenting products and offers tailored to you.
• For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns, conducting surveys, and operating and expanding our business activities.
• To better understand how our products and services impact you, to track and respond to safety concerns and to further develop and improve our products and services.
• As we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; (g) to allow us to pursue available remedies or limit the damages that we may incur.
• Process and perform contracts
• Email you with information on the products and services offered, we think you might like
• Pursuant to the processing of our contractual engagements, the company may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

6. Who do we share your personal data with?

Rahi Systems is a global company and may share the personal information collected or provide such access to other companies within the Rahi Systems group.

The company may also share personal data collected:

• With government bodies, including tax and social security authorities, to comply with applicable laws (including employment and tax laws), to obtain licenses or approvals, and upon request during an audit or assessment;
• With suppliers, subcontractors and service providers, to maintain an efficient and commercially viable business, including technology, telecom, internet providers;
• With travel agents, visa agencies and other preferred suppliers, to manage the corporate travel and/or corporate transfers of associates (whether in relation to an affiliate, client or third-party supplier), including visa processing and disclosure for other immigration purposes;
• With professional advisers, consultants, and employment and recruitment agencies, to conduct background verification and reference checks, administer benefits and payroll, deal with disciplinary and grievance issues and maintain emergency contact details;
• With our legal advisors and external auditors for legal advice and to conduct business audits;
• With credit reference agencies and background verification agencies, to conduct credit checks and background verification and reference checks;
• With service providers for business continuity management and contingency planning in the event of business disruptions.

The third parties with whom we share your personal information may in some instances independently determine the purposes and uses of your personal information (e.g. an airline, a corporate credit card company or a benefits provider); in such cases, the recipient’s own privacy policy will govern their use of your personal information.

There may be circumstances where discloses Personal Information to third parties without notifying Associates. These circumstances could include:

• Where the information is publicly available,
• Where Rahi Systems is required to do so by law or by order of a court or tribunal, or where Rahi Systems has a good faith belief that such disclosure is reasonably necessary to comply with a legal obligation, process or request,
• Where it is alleged by a law enforcement authority that an Associate is guilty of a criminal offence, or is civilly liable in a legal action, and Rahi Systems has a good faith belief that any disclosure is necessary to comply with a legal process or request.
• Where Rahi Systems is legally required to, or has a good faith belief that such disclosure is reasonably necessary to protect the rights, property or safety of Rahi Systems, its Associates and vendors, clients, customers of clients, third parties or the public as required and permitted by law.

7. International Transfers of your Personal Information

Due to the global nature of Rahi Systems’s business, personal information may be shared, disclosed and transferred between the various Rahi Systems group companies where such transfers are required for legitimate business reasons. Where Rahi Systems transfers your personal information internationally, which may include transferring personal information outside of Europe or US, Rahi Systems will comply with applicable legal requirements. Where required we will sign a data transfer agreement with the recipient of the personal information, which in the case of European Personal Information may include the Standard Contractual Clauses or Corporate Binding Rules.

8. How do we protect your personal data?

Rahi Systems implements appropriate security measures designed to prevent unlawful or unauthorized Processing of Personal Information and accidental loss of or damage to Personal Information. Rahi Systems maintains written security management policies and procedures designed to prevent, detect, contain, and correct violations of measures taken to protect the confidentiality, integrity, availability, or security of your Personal Information. These policies and procedures assign specific data security responsibilities and accountabilities to specific individuals, include a risk management program that includes periodic risk assessment and provide an adequate framework of controls that safeguard your Personal Information.

9. How do we store your data?

As Rahi Systems a multi-national organization with locations in many countries around the world, your personal data may be stored and processed in any country in which we operate, including where we have facilities, or in which we engage service providers.

Your personal data may be transferred outside the country of your residence upon the absence of stringent protection laws regarding your personal data. In such cases, Rahi Systems would enter into a contractual agreement including data privacy and protection arrangements to provide for adequate protection mechanisms.

To obtain additional information regarding the safeguards that Rahi Systems has put in place to govern cross-border transfers of personal data, please contact us using the information provided in the “Contact Us” section.

10. How long we store your data for?

Rahi Systems may retain your personal data for the period necessary to fulfil the purposes outlined in this Notice unless a longer retention period is required or permitted by law.

11. Automated decision making

No decision will be made about you solely on the basis of automated decision making (where a decision is taken about you using an electronic system without human involvement) which has a significant impact on you.

12. Your data protection rights

Rahi Systems respects the right of you, or where permitted by law, your authorized agent to know and inquire about what personal data about you we have collected, used or disclosed. In addition, you or your authorized agent have the right to request correction or deletion of such personal data, as well as to request removal of your personal data held by third parties with whom we conduct business. Rahi Systems  will not discriminate against you based on your exercise of any of these rights.

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

13. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

Furthermore, we may partner with third-party service providers to serve ads regarding goods or services that may be of interest to you when you access and use our Services and third-party sites.

These opt-out mechanisms rely on cookies to remember your choices. If you delete your cookies, use another computer or device, or change browsers, you will need to repeat this process. In addition, opting out of interest-based ads will not opt you out of all ads, but rather only those ads that are personalized to your interests.

How do we use cookies?

Rahi Systems uses cookies in a range of ways to improve your experience on our website, including:

• To recognize our website user and to enhance user experience when interacting with our website
• We moreover use cookies to help us to analyse the use and performance of our website and services
• We also use cookies to improve the delivery and value of various services and products offered by us.

What types of cookies do we use?

There are a few different types of cookies, however, our website uses:

• Persistent Cookies. We use persistent Cookies to improve your experience of using the Sites. This includes recording your acceptance of our Cookie Policy to remove the cookie message which first appears when you use the Sites.
• Session Cookies. Session Cookies are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track internet usage as described above.
• Analytical/Performance Cookies. Analytical cookies allow us to recognise and count the number of visitors and see how many visitors move around our website while they are using it. This helps us improve the way our website works, for example, by ensuring the users find what they are looking for.
• Functionality Cookies. Functionality Cookies recognise when you return to the website. This enables the company to create greater content for you and remember your likes and dislikes and other preferences.
• Targeting Cookies. Targeting Cookies records the visit to our website, the pages navigated to and the links clicked upon. It helps to formulate information relevant to the user’s area of interests.

How to manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Additional information for CALIFORNIA RESIDENTS

14. Information Collected in the past 12 months

We collect personal information which includes information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). Personal Information does not include:

• publicly available information that is lawfully made available to the general public by way of federal, state, or local government records unless its use is not compatible with the purpose for which the data is maintained and made available in the government records or for which it is publicly maintained.
• de-identified or aggregated consumer information; and
• information excluded from the CCPA’s scope, like: (a) health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data, and (b) Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

In particular, depending upon your relationship with Rahi Systems we may have collected the following categories of Personal Information within the last twelve (12) months:

15. Information Disclosed in the past 12 months:

Rahi Systems may disclose your personal information with our affiliates and other parties, including Service Providers, contractors or third parties, for performance of contractual obligations, improve delivery of our products and services and other business purposes. When we disclose personal information for a business purpose, with Service Providers, contractors or third parties we enter into a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, Rahi Systems has disclosed the following categories of Personal Information for a business purpose:

• Identifiers.
• Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
• Commercial information.
• Biometric information.
• Internet and other similar network activities
• Geolocation data
• Sensory Data
• Professional or employment related information
• Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
• Inferences drawn from other Personal Information.
• Sensitive personal Information

We have disclosed the personal information listed above with the following categories of service providers or third parties:

• Website hosting or information technology consulting service providers
• Data analysis service providers
• Legal service providers
• Accounting service providers
• Administrative service providers
• Security service providers
• Application service providers
• Other third-party service providers for the following types of activities carried out by them:
  • human capital management administration;
  • benefits provision and administration (including payroll, timekeeping, compensation, tax, insurance and discount voucher schemes);
  • occupational health or medical assessments regarding your fitness to work and health and safety (e.g., work station assessments);
  • insurance or benefits claims and notifications;
  • provision and administration of recruitment assessments, training and professional development;
  • building security access and maintenance;
  • travel services providers;
  • telecommunications and messaging services such as our business continuity emergency notification system;
  • consultants such as talent management and law firms;
  • hard copy archiving; and
  • IT services including systems providers for meetings, communications (including telephone, messaging, and email), productivity applications, document management, and security.

We may also disclose your personal information for other purposes permitted by law and to

• Comply with applicable laws
• Respond to governmental inquires or requests, including tax authorities, regulators or supervisory

authorities, the police or a court of competent jurisdiction

• Comply with valid legal processes
• Protect the rights, privacy, safety or property of https://www.rahisystmes.com visitors, users of the Services, customers and the public
• Permit us to pursue available remedies or limit the damages that we may sustain
• where it is necessary to administer the contract, working relationship and any associated benefits with or for you; for the purposes of auditing, insuring and in the course of seeking advice with regards to our business operations and claims handling; or where we have another legitimate interest in doing so Enforce our Terms of Service

In the event there is a change or contemplated change in the corporate structure of Rahi Systems, such as a merger, consolidation, sale, liquidation or transfer of substantial assets, we may disclose your personal information and may, in its sole discretion, transfer, sell or assign personal information collected on and through the Services, including your personal information, to one or more affiliated or non-affiliated third parties.

16. Sale of Personal Information

Rahi Systems does not sell personal information triggering opt out requirements under CCPA.

17. Your Rights under the CCPA

• The right of access to Specific Information
• The right to Deletion
• The right to know what categories of Personal Information are being collected, sold, and disclosed and the categories of sources of that Personal Information.
• The right to be free from discrimination.

Only you or a person registered with the California Secretary of State who you authorize to act on your behalf (a.k.a. an “authorized agent”), may make a verifiable consumer request related to your Personal Information. We will use reasonable methods to verify your request or that of your authorized agent.

You may only make a verifiable consumer request to exercise your rights twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

18. Response Timing and Format

We endeavour to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing.  If you have an account with us, we will deliver our written response to the email address associated with that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide may only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons why we cannot comply with a request, if applicable. For data portability requests, we will endeavour to select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

19. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We may choose in the future to offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects.

How to contact us?

 If you have any questions about Our Company’s privacy policy or about the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at [email protected]

How to contact the appropriate authority?

 Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the relevant Supervisory authority at [email protected].