Rahi Systems provides its customers with a direct value addition for their purchases by providing extensive Support & RMA coverage for all the products.

The Problem

Customers today have to deal with RMA and Support procedures from variety of manufacturers and have to deal with issues such as

  • Long wait times before the support call is answered
  • Multiple levels of calls on support
  • Transition of support call from one level to next
  • Lack of follow up from manufacturers causing equipment warranty to lapse

Rahi Solution

Our goal behind this support value add is to help our customers

  • Save valuable time in opening / tracking support tickets with Manufacturers
  • Ensure that you do get a repaired or replacement unit from your RMA
  • Help resolve your issue immediately with the stock we have available on hand
  • Save your $$$ in getting a replacement unit instead of a buying a new one

 

Rahi Systems mission is to make our customers successful.  We pride ourselves in partnering with our customers to act as an extension of your team.  Our focus is to take on IT challenges allowing you to focus on your business. We are continually looking for ways to improve our services and value your feedback.  

You can complete the Customer Feedback Survey by clicking here.

Open a Support Ticket

Login to our Customer Self Service E-support Portal.

Call us

US:  +1 510 651 2205 
Cananda: 855-RAHI-SYS
Japan:  +81 3 5738 1339 
Singapore: +65 31590620

India:  +91 959 580 7244 
Shanghai (China): +86 21 5175 8085
Ireland:  +00 353 61 633245 
Netherlands: +31 204067570

Shenzhen (China):  +86 0755 22674387  
Taiwan: +886 255924009
Germany:  +49 160 6111016 
Turkey: +90 543 3870574

Manufacturer Support Detail

Once the above information is received an email will be sent to you with a case number.

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